Privacy Policy

Irbis Solutions Inc. — Invisible Witness  ·  Effective date: 6 June 2026  ·  Version 1.0  ·  Contact us

1. Introduction

Irbis Solutions Inc. (“Irbis”, “we”, “us”, or “our”) provides the Invisible Witness gate access-control and intrusion-detection service (the “Service”). We are committed to protecting the privacy of individuals whose personal information we collect, use, and disclose. This Privacy Policy explains how we handle personal information in accordance with applicable privacy legislation, including Canada’s PIPEDA and British Columbia’s Personal Information Protection Act (PIPA).

This Policy applies to personal information collected through the Invisible Witness website, mobile application, and gate access devices. Irbis provides the access-control system; we do not own, occupy, or manage the gates, sites, or land where our customers deploy the Service. We process personal information on behalf of, and as directed by, our customers (the organizations that operate those gates). By providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Identity & Contact Information

  • First and last name
  • Email address
  • Phone number (mobile and/or landline)

2.2 Account & Access Information

  • Usernames and account credentials
  • Registration codes and surrogate identifiers
  • Role and organizational affiliation
  • Access authorization records

2.3 Vehicle Information (where applicable)

  • Vehicle license-plate number, where registered for gate access

2.4 Usage & Technical Information

  • IP address and device identifiers
  • Browser type and operating system
  • Date, time, and location of gate access events
  • Log files and audit trails

2.5 Communications

  • Records of correspondence with us (email, SMS)
  • Feedback, complaints, and support requests

3. How We Collect Information

  • Directly from you when you register, complete a form, or contact us;
  • Automatically when you use the Invisible Witness application, website, or gate devices;
  • From our customers and their authorized administrators who manage access for their own gates;
  • From service providers that support the Service (e.g., satellite/cellular messaging).

4. How We Use Your Information

We use personal information only for the purposes for which it was collected or as otherwise permitted by law, including to:

  • Verify identity and eligibility for access;
  • Process registrations and manage accounts;
  • Grant, monitor, and revoke access to gates and systems managed by our customers;
  • Send notifications, alerts, and operational communications;
  • Respond to inquiries, complaints, and service requests;
  • Invoice and administer the Service;
  • Maintain the security and integrity of our systems and conduct audits;
  • Comply with legal, regulatory, and contractual obligations;
  • Improve the Service through analysis of aggregated, anonymized data.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Our customers and their authorized administrators, for managing access to their own gates and sites;
  • Service providers who help deliver the Service (satellite/cellular messaging, email, SMS, push notifications, mapping, and accounting/invoicing), under confidentiality obligations;
  • Law-enforcement or regulatory authorities where required or permitted by law;
  • Professional advisors such as lawyers, auditors, and insurers;
  • A successor organization in the event of a merger, acquisition, or sale of assets.

6. QuickBooks Online Integration

To prepare and issue invoices, Irbis connects to its own Intuit QuickBooks Online company using Intuit’s authorized OAuth 2.0 API. Through that connection we read customer, item, and tax-code records and create invoices. We access only the data needed to produce invoices, do not use it for any unrelated purpose, and do not sell or share it. Access and refresh tokens are stored securely and are never exposed to end users; access can be revoked at any time from within QuickBooks Online or by disconnecting the integration.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law, considering the nature of the information, the purposes for which it is held, legal and contractual requirements, and audit and dispute-resolution needs. When no longer required, information is securely destroyed or anonymized.

8. Security of Personal Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction, including role-based access controls and authentication, encryption of data in transit and at rest where appropriate, regular security assessments, and incident-response procedures. No method of transmission or storage is completely secure; in the event of a breach affecting your personal information, we will notify you and relevant authorities as required by law.

9. Your Rights

Subject to applicable law, you may have the right to access, correct, or delete your personal information; withdraw consent; restrict or object to processing; and receive your information in a portable format. To exercise these rights, contact us using the details in Section 12. We will respond within the period required by law and may ask you to verify your identity first. Note that much of the access data is held on behalf of our customers, and some requests may be directed to the customer that authorized your access.

10. Cookies and Tracking Technologies

Our website and online systems may use essential and functional cookies to operate the Service and remember your preferences, and aggregated, anonymized analytics. You can manage cookie preferences through your browser; disabling some cookies may affect functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy with a revised effective date and, where required by law, notify affected individuals. Your continued use of the Service after changes take effect constitutes acceptance.

12. Contact Us

Questions, concerns, or requests regarding this Privacy Policy:

OrganizationIrbis Solutions Inc.
ContactGet in touch via our contact page

If you are not satisfied with our response, you may contact the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.